The head of European Union (EU) diplomacy, Kaja Kallas, said on Thursday that she is hearing criticism regarding the current format of the dialogue between Kosovo and Serbia.

She announced that she would explore possibilities, together with the new envoy for the dialogue, Peter Sorensen, to make the dialogue between the two neighboring countries functional.

“We have just appointed a special representative for the dialogue between Belgrade and Pristina. And I will sit down with him in March to see how we will proceed with this,” Kallas said.

“I really want to see how we can make this functional. I have also addressed this with the Serbian Foreign Minister. And he has told me that he is truly willing to invest time in normalization,” Kallas said.

Kosovo and Serbia have been engaging in dialogue under EU mediation since 2011. In recent years, the dialogue has taken place at a high level, involving the leaders of both countries and chief negotiators.

During the nearly five-year mandate of the bloc’s previous envoy, Miroslav Lajčák, Kosovo and Serbia reached the Agreement on the Path to Normalization of Relations in early 2023.

The agreement, which has not been signed, is legally binding for the parties, according to the EU, which has accused Kosovo and Serbia of failing to implement the pact.

In the past, Kosovo’s leaders, from President Vjosa Osmani to Prime Minister Albin Kurti, have criticized Lajčák for an unbalanced approach in the dialogue and for occasionally aligning with Serbia.

His successor, Peter Sorensen from Denmark, officially started his work on February 1.